When handling inquiries and especially when your customers call in, you have to be able to find the contacts quickly. Saving time is important and key to providing good service.
When you look up a contact you can immediately see all the requests this contact or customer has ever sent in. You are also able to see to which company the contact belongs. You can also see the requests of his or her colleagues.
Learn how to find contacts and know their history and details
Contact overview in Service