Use Chat in SuperOffice CRM

SuperOffice Chat lets your sales and support agents communicate with and help existing or potential customers through a chat widget on your website. The chat feature can be set up with multiple chat channels that cover different topics, such as product questions or technical and sales support. Read more about using the chat function from the customer's perspective.

You can easily integrate FAQs, documents, attachments and templates with the chat, letting your agents save time by using pre-defined texts to speed up their answers. The chat is accessible through the Navigator in both SuperOffice CRM and SuperOffice Service.

The Chat screen consists of a Dashboard tab and a Chats tab

See how the Dashboard and Chats tab work:

How-to guides: 

• Respond to a chat and link it to a contact
• Transfer a chat to another agent
• View chat statistics in SuperOffice Service
• Create a request in chat
• Be efficient with chat replies