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Assign a request to another user

Opdateret om 13. dec 2021

When you receive a customer inquiry you can’t solve, you can ask another customer service agent for help immediately. In this how-to guide you’ll learn how to assign a request to a colleague by changing the owner.

This way the request will be solved faster and your customer will be happy. Click on the boxes below to open the step-by-step guides. 

  • Ask another request handler for help
  • Take responsibility for requests

Reassign reguests in Service in the owner drop down Assign a request to another Service users by changing the owner of the request

 

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