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Cannot Open Admin without logging into SuperOffice Windows

Hi All (Conrad really),

Have we had any luck with the issue recently introduced where you are forced to log in to SuperOffice Windows when logging into the Windows Admin client.

https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=61416

I am getting this on all my installs now, the including 8.4 R03.  The latest one being a real problem, as the site does not have any Windows licences, but they do use the Windows Admin client to do imports, which they are now prevented from doing.

Any ideas why this is happening, or any ideas as to when it will be fixed.

Many thanks,

Trevor

RE: Cannot Open Admin without logging into SuperOffice Web

I'm seeing this in my local environment now as well. When starting SoAdmin.exe it halts when the progressbar says it is loading preferences, and it starts socrm.exe. You cannot log into soadmin.exe without also logging into socrm.exe.

No scripts are involved.

Issue started in one of the two latest versions, I think.

Af: Frode Lillerud 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Web

This is still a mistery here. We haven't been able to reproduce it.
I am digging into it..
Conrad

Af: Conrad Weyns 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Windows

Thanks Conrad.  I get this on every new install now.  I installed a new SuperOffice on a brand new server yesterday, and the issue occured.  I can show you on a dial in if it helps.

Trevor

Af: Trevor Sharp 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Windows

Can you try one thing as a process of ellimination.
I am working on the assumption that this must be happening indirectly, via some COM component that creates the SoCRM application instance.

I noticed that SoAdmin initialises the E-mail system. I don't exactly understand why...
Can you goto SoCrm/Preferences/E-mail and turn OFF "E-mail client installed". Then try SoAdmin again.

/conrad

Af: Conrad Weyns 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Windows

Hi Conrad,

Good call.  If I turn off this setting, then I no longer get forced to open SuperOffice when running the admin client.

Trevor

Af: Trevor Sharp 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Windows

Thanks,
We'll fix this for the next R04 release.
Conrad

 

Af: Conrad Weyns 13. nov 2018

RE: Cannot Open Admin without logging into SuperOffice Windows

Great, thanks Conrad.

Trevor

Af: Trevor Sharp 13. nov 2018