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Error by open new Document from Word/excel-Template in SO 8.4 WIN

Hi,

 

In SO 8.4 R07, if we create new Document from MS Office Templates, I get Error in Word or Excel:

Error by open file in Word.
Pls. try following:
-check file permissions for document or Drive.
-Be sure that sufficient RAM or disk space is available.
-Open file with Recovery Text converter (\\...\2019.1\c.mel_inc.docx)

 

If I open Document diretly in SO_ARC, then Word open automatically in Protected View, I must click to enable Edit-Mode:

This Issues hapenes by create Document from all Office Templates. If I call existing archived Document in SO, or archive document per Drag & Drops from desktop in SO, there is no Problem.

Pls. how could I fix this Problem. Earlier in SO 7.1 SR2 from same SO_ARC, we don't heve this problem, just upgarde to SO 8.4, then comes this new error.

 

Thanks a lot!

RE: Error by open new Document from Word/excel-Template in SO 8.4 WIN

and we have also cleaned up the Security of SO_ARC, user or group removed and add again, but still same isses.

If we create other SO_ARC then take it in SuperOffice.ini, then there is no problem to open document in SO.

 

I have no idea what should we check more in SO_ARC.

 

Thanks!

Af: Jianchun You 27. mar 2019

RE: Error by open new Document from Word/excel-Template in SO 8.4 WIN

I think you need to register a suport case.
Since you moved from 7.1 to 8.x, you should know:

- No more Win Doc-plugin (COM-VB). We now use the netsver Doc-Plugin instead.
There has been some API changes and other issues during this port.

- When you open an office document, there is now a Locking mechanism using some MS local lock file system.
(I don't have the details but we can find out..)
This may or may not be relevant.

/conrad

 


 

Af: Conrad Weyns 28. mar 2019

RE: Error by open new Document from Word/excel-Template in SO 8.4 WIN

Hi Conrad,

Thanks!

I know in SO 8 the Docu-PlugIns ist no more Need to register in Windows. Open Document from  SO_ARC at first in View Mode is no Problem, this is just test. Problem is the first Error Mesage I've posted, by create new Document in SO, once this Error comes, then SO cannot be closed properly. I have checked with our SO Support Colleage in Germany, We have tried evetrything, If we create new Templetes in this SO_ARC, then same Issues to call Document with new Templates; if we create other SO_ARC instead of this, then there is no Problem. The Problem just comes from our this original SO_ARC with 1 TB now which we used for several Years. We are making sure, that's the Problem in Security of SO_ARC, Our IT Support has cleaned up all User and added again, still same issues.

I post here maybe some one has same experience. Maybe that is not Problem in SO, maybe still to check in SO_ARC, maybe Problem in Word, Excel of our Offie 365.

Nevertheless Thanks a lot!

Af: Jianchun You 28. mar 2019

RE: Error by open new Document from Word/excel-Template in SO 8.4 WIN

Hi,

this issues by creating new document in SO is adressed:

from Office 2013, Office 365 there is a change to Office old version: to create or access office document in network (not local pfad), the pfad of network (here we have SO_ARC directory from our network) should be added as trusted location in Word / Excel / PPT TRust Center.

Af: Jianchun You 24. apr 2019

RE: Error by open new Document from Word/excel-Template in SO 8.4 WIN

Thank you for the update!
/conrad

Af: Conrad Weyns 24. apr 2019