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Is the SO Win Client vs. Jeeves client conflict still there?

Hi,

For many years customers couldn't run SO Win and Jeeves on the same client. They both depend on StarView and this conflicted, making Jeeves unbelievable slow if run at the same time as SO Win.

Have any of you guys some fresh experience of the above combination?

Thanks,

Jan

RE: Is the SO Win Client vs. Jeeves client conflict still there?

Hi,

Can you give us a url to the Jeeves in question here. A web search gives me a few hits that I cannot make head or tails out of..
I am curious. What is this Jeeves that uses Starview and why should it interfere with SoCrm.

Conrad

Af: Conrad Weyns 17. maj 2018

RE: Is the SO Win Client vs. Jeeves client conflict still there?

Hi Conrad,

How lucky for us all that you never sem to retire :-)

Jeeves is a Swedish ERP system. We've had lots of problems over the years with customers running their client simultaneously with the SO Win Client. Apparently the Jeeves client's performance drops to like 10% when SO Win is ran at the same time on the same client computer.

Nor SuperOffice nor Jeeves were particulay interested in solving the problem, mostly pointing fingers at each other :-)

Jeeves also relies (or did rely? we don't know anymore) on Starview, so our home-made theory is that this is/was the source of the problem.

Our only solution to this problem was to convince the affected customers to use the SO Web client instead. We have SO/Jeeves customers with a strict RDS/Citrix policy running SO Web on RDS/Citrix, which is quite idiotic... SO Win is still the more responsive client, and SO Web is really not made for setting up on RDS/Citrix, too many tricks and workarounds to get it running in such an environment.

Since there's been a while since I last heard of this problem I'm just asking around to hopefully find out that SuperOffice and/or Jeeves has changed their technology in later versions, so that this incompability isn't a problem anymore. We have some of the affected customers going to 8.x now and would love for them to get rid of the SO Web on RDS/Citrix contradiction.

That's all :-)

Guess we'll have to test in their environments to know.

Jan

Af: Jan Bonde 17. maj 2018

RE: Is the SO Win Client vs. Jeeves client conflict still there?

Hi Jan,
hehe, time will show. The end is getting seriously close though!
Back to Starview..
If I uderstand correctly, this would be an applicaiton totally independent of SoCrm.
We do not install our dlls in a central location. Nothing in StarView is registered in any way.
Bottom line, we do not share StarView.dll with any other client.
This would be literally impossible since our StarView.dll changes all the time.
Start SoCrm and let it idle. Observe its cpu activity with some process explorer. It should mostly remain stuck at 0%.
No reason at all why SoCrm should slow down any other application using (their own) StarView dll(s).

However, way back - I believe it was in the Windows 95 days - we did have a version out there where our main event loop was stuck in PeekMessage instead of the blocking GetMessage. This would have adverse effect on other application's Idle time.
User Key & Mouse input was not affected but seen from a process explorer p.o.v. it would not look very nice!

But this was fixed decades ago.

I think you should give it another try and report back if you can still observe to same symptoms.
If so, then my guess is that we are looking at some side effect of Citrix. We never do any Citrix testing.
In all my time with the win client, I have had to setup a citrix environment once. It took me several days and help from IT to get started. It is long gone from my system.

Conrad



Af: Conrad Weyns 17. maj 2018

RE: Is the SO Win Client vs. Jeeves client conflict still there?

A late thanks for your thorough answer, Conrad.

And an update:

We installed SO Win 8.2 Rx in the customer's Citrix environment and the Jeeves client's performance took a massive hit. So we had to revert to SO Web. We manage to persuade the customer and it's IT partner to install Web Tools locally , no Citrix :-)

End of story (for this time).

Jan

Af: Jan Bonde 3. jul 2018