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object reference not set to an instance of an object - mail template

Hi

Customer has created an email temlate (.somail)

but when trying to create mail from this template, it opens an error message "object reference not set to an instance of an object"

Have tried this template in another superoffice installation, and it works as it should..

 

RE: object reference not set to an instance of an object - mail template

All I can say is that this is a (not a-typical) c# exception, probably from the netserver doc-plugin system that Win is using since we did away with our classic COM doc plugin.
Some c# code is trying to look into a null object...

Unfortunately not much help for you or your user.
We need to be able to reproduce this and debug to get to the bottom of it.

Is there anything more interesting in the logs?
(There may be some extra logging you can turn on for netserver running inside our process).

Conrad

Af: Conrad Weyns 7. mar 2019