Template and font issue

We are experiencing that fonts in Word templates ignored in connections with mailings. The preview steps look fine, however in the produced PDF-file, all fonts are replaced by Times Roman.

I don't know if this issue is restricted to mailings as we are not using SO for generating documents other than larger distributions of letters. The template(s) used to work fine with previous versions of SO.

RE: Template and font issue

Mailings in Win is now done by CS (unless you still have access to our old mailings in selection).
What version are you running now and what was your "previous" version?

/conrad

Af: Conrad Weyns 6. dec 2017

RE: Template and font issue

We are running SO8.

The last mailing was done with SO7.x

Af: Robert Grygier 6. dec 2017

RE: Template and font issue

Ok, so now Mailings is done by CS, via a new Mailings browser panel with lots of new functionality..
Can you try once using the same template from CS running in an external browser?
I just want to eliminate 1 variable.

/conrad

Af: Conrad Weyns 7. dec 2017

RE: Template and font issue

Hi Robert,

 

i assume you are using an not standard font in Word.

 

As Conrad already said the creating of Document Mailing changed in 8.

If the PDf Printer can't find the Font it will use one which is close to your Custome Font

What you can do is to install the custome Font on the Server where CS is running.

The PDF Printer which is used in CS can now use the custome Font

 

 

Greetings

 

Alex

Af: Alexander Wohland 7. dec 2017

RE: Template and font issue

Thank you all for your valuable input. Installing our custom fonts on the server solved the issue.

Af: Robert Grygier 8. dec 2017

RE: Template and font issue

Hi Robert,

 

thanks for the feedback that it works.

 

Have a nice weekend

 

Greetings

 

Alex

Af: Alexander Wohland 8. dec 2017