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Case relations missing in a case in S&M

Hi!

Anybody knows why the case relation tab is missing when you open a case from Sales & Marketing? (both win and web) Is there a way to show it there?

Thanks

Anne Lene

RE: Case relations missing in a case in S&M

Hi Anne Lene!

There is a "Cripple" value in Admin Preferences now called "Remove Request". Maybe this is the one you need, or is something scripted?

Af: Thomas Bergmann 28. jun 2017

RE: Case relations missing in a case in S&M

It must be a CS issue.
I don't think CS cares about the Cripple system, it is still very much a Win only thing.
conrad

Af: Conrad Weyns 28. jun 2017

RE: Case relations missing in a case in S&M

Hi!

I it like this on multiple databases - so I think this is a generic issue.

(Tried on 8.0 sr4 and 8.0 sr5)

Anne Lene

Af: Anne Lene Solheim Lilleberg 28. jun 2017