A prospect asked about the possibility of letting their customers updating their own information (phone numbers, email address etc) via the customer portal. I am aware that today this functionality does not exist out of the box, so modifications to the customer portal files will have to be made:
- a new page will have to be added displaying the customers information
- a new page will have to be added for editing your information
But then is my question: would the best solution be our own forms with prefilled variables or should an HTML form be used? And if HTML form, how do I capture the submitted data?