A customer told me that their customers did not recieve an email when they submitted a request via their SO form. Is there a setting we have missed or do we have to use triggers/scripts to send an mail to the email who submitted the request?
You can set up an action that they receive an email;
Yes, but that is not the email Service sends out with the request number etc. you get if you send in a request by email to Service.
For this you need to use a trigger. As far as I know there is no such setting that could actiavate this.
LukDette websted bruger cookies. SuperOffice bruger primært cookies til overvågning af trafik på webstedet og optimering af indholdet. Vær venlig at fortsætte med at bruge dette websted, hvis du accepterer vores brug af cookies. Læs mere: Politik om beskyttelse af personlige oplysninger