I am not sure if Marketing queries belong under the SuperOffice section or the Service section, but I am hoping someone will be able to assist me.
I would like to be able to send out links to a form via a customer service ticket or via a Marketing mailing. In a very similar way to SuperOffice supports new "how did you rate our support" form. I would like to be able send an encryted string in the URL that sets fields like ticket number, email address, etc., so that when we process a form (or automatically have it processed), it links the form to the correct contact.
Fields such as email should be hidden from the end user, and it should not be easily readable in the URL. It would seem to be possible, as SuperOffice support are using this, but I cannot see any documentation on this, apart from adding the field values in plain text in the URL. Also, whilst I can see how to add hidden fields, I cannot see how to hide fields such as the email address etc.