there is no Before/After Trigger for Ticket. How to get old, new Status ( not BaseStatus)?
I want to send automatically Emails to Customer if Tickets positive closed.
And How to get old, new Owner?
I want to send automatically Emails to new User if Tickets assigned or changed to new User?
default is only by automatically Assignment of Catergory, Email will be sent to Owner.
In our Support Routine, there is a Colleague who assigns daily Tickets to our Users.