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script finds both entries of a combined ticket

Whenever you combine(i'm not sure if this is the correct english verb) 2 tickets
every selection will only find one entry, the other entrywill dissapear like if it does not exist anymore
This is excactly the way we want it to work!

but as soon as you start using script, the searchengine will find both entries 

is there a way to filter these results?

 

Kind regards,
Jan-Willem

 

RE: script finds both entries of a combined ticket

Hi,

If you include criteria to exclude tickets with status = 5 (merged), your results should be correct with searchengine as well.

Von: Michel Krohn-Dale 18. Mai 2020

RE: script finds both entries of a combined ticket

Thank you!

This is exactly what i have been looking for!


kind regards,

Jan-Willem

 

Von: Jan Willem Steenbergen 18. Mai 2020