I just love the language detection and translation on the fly.
Two additional use cases I would like to see:
1) Replies with translations.
A German customers sends in a request. The Norwegian agent translates and understands. She does not know German. When she replies in Norwegian, the translation service kicks in and sends the response in German. The original language. This way companies with outsourced or remode multi language business, can be small and productive in many languages. Truly scalable.
2) Translating all messages in a thread.
When all messages and and replies in the thread should be possible to translate. Not only the initial request. This is especially important when other people look into requests.
Any views on this?