In principle yes, as long as you are a customer of SuperOffice, using our cloud version SuperOffice CRM Online.
There are no requirements for the number of users or type of business you are in. Sometimes we are especially interested in a type of customer, whether it is because they have many integrations we want to check or when we want to run SuperOffice in a specific environment. But in general, anyone who is interested in participating is welcome!

Because a pilot version tested in your production environment will affect all users, it needs to be a decision that is taken in agreement with IT and/or Management and not just by individual users.

Pilot programs typically run for a 3-6 week period. You will get access to the latest version along, as well as help and support from our organization. In some projects, we will need a longer and more extensive pilot test period to work out all the kinks.

You may experience a few major and some minor bugs that break certain portions of the product, but rarely will you find critical bugs that require immediate attention.

What each of us is responsible for during the pilot program is outlined in an agreement. In short, we agree that we:

• Will assist you in solving problems related to the pilot testing
• Fix any faults that are found during the pilot ta testing
• Review suggestions for improvements or changes

And you agree to:

• Use the product for a minimum time each week the way you will use it in real-life and or using the sample scenarios
• Ensure that at least two people are involved in testing and using the feature
• Provide weekly feedback during the pilot period via the forum, email and/or a final interview
• Give an endorsement about the product that we can use publicly.

There are no software costs involved when testing. Most often there are no costs involved later when it is generally released, but there may be exceptions. 

Typically there are also no costs involved in the consultancy services which are used to help you get the pilot feature up and running either. Again, there may be some exceptions or limits to what is included. This is always explained and outlined to you by our product specialist before anything proceeds.

We have several ways for you to give us feedback during the pilot testing:

• Pilot Forum – this is the main communication channel to use. It is where we will inform everyone involved in relevant issues and is a place for you to post questions or provide feedback. You may receive answers from other customers, partners as well as our RnD resources. The pilot forum is only available to you when you have joined our pilot program.

• Feedback form – there is a Feedback form which is available to everyone all the time here. It can be an easy option to send us a message about anything you have tested. We want to know if you are particularly happy with something as well as hear about any issues you may encounter.

• Send us an email – we have a dedicated mail address: pilot@superoffice.com you can use to send in your questions or comments. This may be helpful when you want to discuss issues particularly relevant to your installation and you don’t want to post on a forum.

Sometimes we also send out a survey at the end of a pilot program to hear your thoughts and/or we arrange 1to1 follow-ups with your local product specialist.

No, this is not a requirement for pilot testing even if it is a project that is about to be released. Pilot programs for CRM Online customers typically involve upgrading their existing version so that they can test the new features directly.

Other customers will run a test version with their data, while their existing version is still intact. This is recommended if your company has many integrations between SuperOffice and other business systems.

Both ways are great for pilot testing. The main thing is to place our products in different settings and have real end-users try it out the way they would use it.