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Ticket via SuperOffice Forms - email back to submitter?

Hi,

I just want to make sure I haven't missed any options. A customer asked if it is possible to send out an email to the person submitting a ticket via a SuperOffice Forms. Using "Form response" doesn't give you the possibility of including the ticket ID so I am looking at reply templates.

But using a trigger to send a reply template to the person does not seem to work in this case as the persons email adress is only available in the message and not among the variables.

So are the only option using CRMScript to handle this?

RE: Ticket via SuperOffice Forms - email back to submitter?

Hello Patrik,

Can't you use the E-mail response option on the form?

Von: David Hollegien 22. Mrz 2021

RE: Ticket via SuperOffice Forms - email back to submitter?

Tried that but I can't get the ticket number to be included. For testing, I have this form response:

Both rows ends up as %ticket.id% in the mail I get in my mailbox.

Von: Patrik Larsson 22. Mrz 2021

RE: Ticket via SuperOffice Forms - email back to submitter?

Hi,

We already have a wish for expanding E-mail response with parser variable for ticket.id, so this is coming.

In the meantime it is also possible to execute CRMScript on form or with trigger "New request" to send replytemplate to customer. Using EventData should give you values for all fields on your form. 

Von: Michel Krohn-Dale 22. Mrz 2021

RE: Ticket via SuperOffice Forms - email back to submitter?

Thanks Michel! Looking forward to the parser variable.

And thanks for verifying that my assumption was correct, will be looking at a CRMScript based solution then.

Von: Patrik Larsson 22. Mrz 2021