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Automatically adding the reply template-message in a ticket

Hi all,

One of our customers would like to always see the reply confirmation that was sent to the customer in the ticket itself. By default, this message is not shown in the ticket, although the customer does receive a confirmation from the company that the ticket was registered succesfully.

I have found the following registry key in their (on-site) environment and was wondering what it does / if it could be of any help?

 

Changing the value to 0 or -1 did not change anything I think. Any info is very welcome! I have also noticed that this registry value is no longer available in our Online-solution.


I guess if there is no registry setting that can be toggled, I will need to do something with a trigger + some CRMscript.

 

RE: Automatically adding the reply template-message in a ticket

Hi,

I see that we have a registry setting that might be helpful in showing auto-replies sent to customers.

46 Show auto replies sendt to customers 0

/Michel

Von: Michel Krohn-Dale 4. Mai 2020

RE: Automatically adding the reply template-message in a ticket

Hi Michel,

Nice! I must have missed that one! And it is available in both on-site and online. Will try it out, thanks :)

Regards,

Bas

Edit: yes, this works - once again thanks!

Von: Bas Kreijveld 4. Mai 2020