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Including the company name and address when sending an email to confirm a new Request in Service

We are currently working on a POC for a client and a key part of the requirement is to provide the company name and address details in the Request-Reply template.

I have checked the email Phaser and no fields seem to be available to show the company name which the contacts works for or the associated address for the person.

Does anyone have a method of getting this information in order that it can be contained within the email reply templates?

Thanks for your feedback in advance.

Regards

Tony

 

 

RE: Including the company name and address when sending an email to confirm a new Request in Service

Hi,

Name of company "owning" license is accessible with parser variable config.companyName. While not all values are available in parser, semi-static values as Company Name or Address can be added as content to reply template. If name or address changes they will just need to update reply template as well.

Von: Michel Krohn-Dale 28. Mai 2020