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Minimum score for FAQ search results

In the system settings for Service, you have this option:

What does this actually mean? How is the score calculated?

Regards,
Patrik

RE: Minimum score for FAQ search results

Hi,

It is possible for customers to vote on FAQ's published on customer centre, giving each FAQ entry a calculated score.

If you activate "Suggest FAQ" on mailbox it will use this setting to determine which entries should be included in results. 

Von: Michel Krohn-Dale 20. Mai 2020

RE: Minimum score for FAQ search results

Thanks!

Von: Patrik Larsson 20. Mai 2020