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Securemails and issues with emailfilters

Hey guys

Do you have any experience with securemail and emailfilters in Service?
Apparently emailfilters do not work properly with mails sent as securemail, when searching for words in the body.

The request and message is created correct, which is strange since the emailfilter is unable to fetch the respective words given in the message.

Have the variable mailBackup logged, and part of it is encrypted, but the emailfilter is still unable to fetch values given in the mailBackup, such as "octet-stream; name=Udlejning.pdf".
An example is given below.

Do you have any idea, what the issue could be?

Thanks :)

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X-Mailgun-Incoming: Yes\r\nX-Envelope-From: <salg+SRS=F5VDs=MO=m.jeudan.dk=bounce+d7fdcf.785b2-salg=jeudan.dk@jeudan.dk>\r\nReceived: from EUR02-AM5-obe.outbound.protection.outlook.com (mail-eopbgr00041.outbound.protection.outlook.com [40.107.0.41])\n by mxa.mailgun.org with ESMTP id 60f944a9.7f923b6b3ce8-smtp-in-n01;\n Thu, 22 Jul 2021 10:12:57 -0000 (UTC)\r\nARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;\r\n b=aVfwJawGn1YC8EqHvxPqoW+3zhbZ1+FA6BCfrqoocP9efS7MxiYrpfPWc1yovbU1BcwMrJTvI5U99INn69zcocV3b6J3pARpYtzrlVvSH9Gz90GaisJfzLo3h2OzWWKkfZot0e7YCEDF59eZtk6UedcGfvuRdJ1W\/XXg7kVRk0U8JdhWgSlC0uQADTi0EP0DGXoMkFUTiW9zROu6yFoWgH3YxMoxBwwHpyax7fTM6bOTV2SbBpoOCJHcHCYd1BcDjaTErZa9oDY2s+0I+P8s+yRHjcBvTuy6\/5JiwuWT­CSpc4kPdmGGmm73UONK1tIssFNO6YirzpaX+PiHTYujAgg==\r\nARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed\/relaxed; d=microsoft.com;\r\n s=arcselector9901;\r\n h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;\r\n bh=H51JrP2\/6FNkHb1HUZ3E60ovVIAZOZdvt9OKsn3p\/ig=;\r\n b=Jw\/6wV2nHgKlnmzG8SGSoTdZXyA1oQlGF7+BisPkqySi3nWOOaBz3WTa95c5M3X7sOkj3AcQqKCJZq3h8hxvO2j8nEc71tyGQMFItzSzu1aFkDduPHYl0P5527dCQ4YAxxTudRDEdjllsJcE0HbEbPVADBQweryT1CngvsatQyX5xcDvQnYKCdwAdQejIP0xDMINmxdGViXenUQm8PGkNLyeILkvOGnG5TIuX6lMghVUyjvDL6f5xbt6exWWbK58Z7XdqXN1KagMI53Gv1zAbxbGCkAsP\/MDewfOcnxS­6221wNoX1CqQ\/apMELxZgHBJpxLGnWtkSAA8d7zJRx\/yRA==\r\nARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;\r\n dkim=none; arc=none\r\nDKIM-Signature: v=1; a=rsa-sha256; c=relaxed\/relaxed; d=jeudan.dk;\r\n s=selector2;\r\n h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;\r\n bh=H51JrP2\/6FNkHb1HUZ3E60ovVIAZOZdvt9OKsn3p\/ig=;\r\n b=Si2LKZw2ZZrW7+1tK23BmQRz\/xE1lyVptZIMOGIM5e791CHFZDDjybiGK9K7rlFi3TIFSYZF8P3x4OeEj4UfSc+NG8+i\/O3XZ9EYBCKHt1mDbehNtkzWOcNpk0GQw\/IiOuLVTU41RlepHQXJcVu\/f7VUkeQDX2Ik9gobKNnkajA=\r\nReceived: from PR3P250CA0006.EURP250.PROD.OUTLOOK.COM (2603:10a6:102:57::11)\r\n by PR3PR02MB6122.eurprd02.prod.outlook.com (2603:10a6:102:6b::13) with\r\n Microsoft SMTP Server (version=TLS1_2,\r\n cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4352.25; Thu, 22 Jul\r\n 2021 10:12:54 +0000\r\nReceived: from HE1EUR01FT009.eop-EUR01.prod.protection.outlook.com\r\n (2603:10a6:102:57:cafe::38) by PR3P250CA0006.outlook.office365.com\r\n (2603:10a6:102:57::11) with Microsoft SMTP Server (version=TLS1_2,\r\n cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4352.25 via Frontend\r\n Transport; Thu, 22 Jul 2021 10:12:54 +0000\r\nAuthentication-Results: spf=pass (sender IP is 161.38.205.123)\r\n smtp.mailfrom=m.jeudan.dk; jeudan.dk; dkim=pass (signature was verified)\r\n header.d=m.jeudan.dk;jeudan.dk; dmarc=pass action=none header.from=jeudan.dk;\r\nReceived-SPF: Pass (protection.outlook.com: domain of m.jeudan.dk designates\r\n 161.38.205.123 as permitted sender) receiver=protection.outlook.com;\r\n client-ip=161.38.205.123; helo=m205-123.eu.mailgun.net;\r\nReceived: from m205-123.eu.mailgun.net (161.38.205.123) by\r\n HE1EUR01FT009.mail.protection.outlook.com (10.152.0.77) with Microsoft SMTP\r\n Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id\r\n 15.20.4352.24 via Frontend Transport; Thu, 22 Jul 2021 10:12:49 +0000\r\nDKIM-Signature: a=rsa-sha256; v=1; c=relaxed\/relaxed; d=m.jeudan.dk; q=dns\/txt; s=s1;\r\n t=1626948773; h=Content-Type: Subject: Date: To: From: Sender:\r\n MIME-Version: Message-Id;\r\n bh=2d1mj3Ic+tXx95fjiF6XV9tUq89l0prKJqunZr+o2bQ=; b=eoDYqcWM\/+Lj1v2zXaZ5qcgEM0tdoDXPR7yX1ptd4jX10klqkKgnzfwZUQ+MrD4DhsqmgVeJ\r\n XmOHP1A2boAXH+VcA8hHNuKArk\/NHD8voprI2foDUer2HtQgeQ5d4D7wSL3VnTN4Ljtz2sDb\r\n GiofG9dMHAXtjzxSZza91TsrN1Y=\r\nX-Mailgun-Sending-Ip: 161.38.205.123\r\nX-Mailgun-Sid: WyIxM2UwOSIsICJzYWxnQGpldWRhbi5kayIsICI3ODViMiJd\r\nReceived: from jdunik12 (securemail.jeudan.dk [77.233.252.194]) by\r\n smtp-out-n04.prod.eu-central-1.postgun.com with SMTP id\r\n 60f94497e8fa35afb7b7d689 (version=TLS1.2,\r\n cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256); Thu, 22 Jul 2021 10:12:39\r\n GMT\r\nMessage-Id: <20210722101239.44d428a18a86ac43@m.jeudan.dk>\r\nCharset: UTF-8\r\nMIME-Version: 1.0\r\nSender: \"XXX\" <xxx@jeudan.dk>\r\nFrom: \"XXX\" <xxx@jeudan.dk>\r\nTo: \"Jeudan A\/S, Salg\" <salg@jeudan.dk>\r\nDate: 22 Jul 2021 12:12:39 +0200\r\nSubject: Vedr. (Lejer = 7-92-155-6)\r\nContent-Type: multipart\/mixed;\r\n boundary=--boundary_5025_13af59ba-4037-41b2-9d75-acc685be559c\r\nReturn-Path: bounce+d7fdcf.785b2-salg=jeudan.dk@m.jeudan.dk\r\nX-EOPAttributedMessage: 0\r\nX-EOPTenantAttributedMessage: f88028d2-2b3a-413d-9db7-a2bfa912ead8:0\r\nX-MS-PublicTrafficType: Email\r\nX-MS-Office365-Filtering-Correlation-Id: 3b2c410a-f896-401e-5f47-08d94cf94526\r\nX-MS-TrafficTypeDiagnostic: PR3PR02MB6122:\r\nX-LD-Processed: f88028d2-2b3a-413d-9db7-a2bfa912ead8,ExtAddr,ExtFwd\r\nX-MS-Exchange-Transport-Forked: True\r\nX-Microsoft-Antispam-PRVS:\r\n\t<PR3PR02MB61222D3D8C7D8E52E9E467F19BE49@PR3PR02MB6122.eurprd02.prod.outlook.com>\r\nX-MS-Oob-TLC-OOBClassifiers: OLM:1201;\r\nX-MS-Exchange-SenderADCheck: 1\r\nX-MS-Exchange-AntiSpam-Relay: 0\r\nX-Microsoft-Antispam: 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RE: Securemails and issues with emailfilters

Any input would help :)

Von: Kim Long Nguyen 17. Aug 2021

RE: Securemails and issues with emailfilters

Hi Kim, perhaps you can say something about what securemail is? Never heard of it before. What does it take to setup and use?

Von: Frode Lillerud 20. Aug 2021

RE: Securemails and issues with emailfilters

Hi Frode

Apparently the customer has a securemail-setup for a O365 mailbox, which encrypts the mail content.
Not sure how securemail works, but according to the mailBackup-value, the mail content is encrypted.

But somehow the content of the email is not fetchable by the emailfilers, even though the ticket and related message is created correctly. If the message in the respective ticket was encrypted, it would make sense that the emailfilter was not triggered.

So very strange :(

Von: Kim Long Nguyen 6. Sep 2021

RE: Securemails and issues with emailfilters

Figured out that the email was not encrypted at all.
The solution was quite simple, as the search string in the emailfilter just had to take account for html encoded characters for æ,ø,å.
E.g.: Følgende lejemål er opsagt|F&oslash;lgende lejem&aring;l er opsagt

Von: Kim Long Nguyen 5. Okt 2021