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separate recognition to Ticket ID for diff. Category

Hi,

 

In CS System -> Email Tag I can change the recognition to Ticket ID, like (SOS id:xxxx). Is it possible to set diff. recognition for diff. Category?

 

Thanks!

RE: separate recognition to Ticket ID for diff. Category

Hi,

We only have support for one such identifying tag, but could you elaborate to why you would need more than one?

Von: Michel Krohn-Dale 5. Feb 2020

RE: separate recognition to Ticket ID for diff. Category

Hi Michel,

our IT Department "Melchers Business Software" use CS for our Service & Support Routine, and use "MBS ID: " for our recognition to Ticket ID.

Our Department has separate team "Security", Support for Email-, Endpoint-, network-, Internet-Security.

We want, our Customer get separate recognition to Ticket ID from this team about all Security things.

I see only way is, to implement this per crm script.

Von: Jianchun You 5. Feb 2020