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Pocket CRM Email Settings now forces the use of the Inbox feature for customers using Outlook?

Hi everybody

A customer has pointed out that the most recent version of Pocket CRM suddenly requires the user to setup their email account in SuperOffice WEB instead of directly in the application. I can't seem to find this in any release notes. The problem is that the customer is still using Windows On Premise, and is not yet able to use SO Web due to 3rd party modules. But WHEN they get to use the web client, they will still not end up using the built in inbox, as they rely on outlook, as many other customers do. So we kind of get the convenience that the app now pulls settings from the web inbox, but this is only convenient if the web inbox is actually used - for customers that only uses outlook and maillink, we really need to be able to choose between automatically getting the settings from the Inbox, or entering them manually into pocket as we used too. Anyone else who agrees in this? Anyway, now that this is the way to go, the customer ended setting up a client to test it, but we get an error thrown despite the fact that the inbox in web send and receive is verified to work... Any ideas?

 

RE: Pocket CRM Email Settings now forces the use of the Inbox feature for customers using Outlook?

Well, customers can continue using Outlook, they just need to set up email client using web interface ( and then can change back to using Outlook).

Can not tell you only from this description why it fails sending from pocket in this case..

Von: Birute Tarozaite 29. Jan 2019