Step 2: Run the installer

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    The installer will copy the necessary files to the Customer Service program folder.

    Run the SuperOffice.CustomerService.exe

    When asked, select a destination folder for the installation of SuperOffice Customer Service.

    Choose your hostname. The hostname should be the registered DNS name you will be using to access Customer Service request management interface in your web browser.

    You also have the option of installing and overwriting the customer web templates, or leave your own customized one in place (if you have done customizations). If you choose to install/overwrite the templates, the installer will attempt to make a backup copy. For new installations, always leave this field checked.

    If you leave the “Create IIS web site” option checked, the installer will create an IIS site based on the hostname you entered.