This document includes the detailed system requirements for SuperOffice CRM Online.
CRM Online is the same as our web client, but since our strategy is to deliver news on our Online platform first, the system requirements may change for this platform first.
Since 18th September 2019 we have closed down access for old versions of WebTools for Windows for all Online users. The minimal required version is now 11.5. Please make sure you are running the latest WebTools.
| Operating systems: |
Windows 10
Windows 8.1
Mac OS 10.15 (Catalina)
Mac OS 10.14 (Mojave)
Mac OS 10.13 (High Sierra) |
| Browsers: |
Microsoft Edge
Internet Explorer 11
Chrome Mac / Win
Firefox Mac / Win
Safari Mac |
| Document handling and storage: |
Microsoft Office 2019
Microsoft Office 2016
Microsoft Office 2013
Microsoft Office 2010
Support for Google and Office365 authentication and document storage |
| SuperOffice Maillink: * |
Outlook 365 Click-to-run
Outlook 2019
Outlook 2016
Outlook 2013
Outlook 2010
Note: Lotus Notes is NOT supported as a mail client for SuperOffice MailLink in CRM Online. |
| SuperOffice for Outlook: |
Microsoft Outlook 365 subscription
* Note: Mobile phone users must have the latest version of iOS (13) or Android (10), and use the Outlook App (ie. 'Chome Mobile Version' of OWA do not support Outlook Add-ins)
* Note: Outlook desktop app users must have version 2001 and newer of Outlook, to be able to use Send and Archive (due to missing API's in older versions) |
| WebTools requisites installed: |
Microsoft .Net Framework 4.5.1 (as a web download, https://www.microsoft.com/en-US/download/details.aspx?id=40779)
VSTO 2010 runtime (32bit or 64bit) for Ribbons
Visual C++ 2017 runtime for x86 (version 14.14.26429.4) |
* Windows operating system only
Documents in CRM online:
- File size: Max 94,4 MB
- Timeout on file upload: 5 min
This means that you need about 2,5 - 3 Mbit/sec upload speed to be able to add/edit a 94 MB file to CRM online.
Attachments in Mailings and Request:
- Max size per mailing or request: 25 MB
This is both incoming and outgoing. E.g. One request (ticket) can not have 3 attachments where each attachment is 10 MB.
Pocket CRM
| Operation system: |
iOS - Pocket CRM client (Available from Apple App Store)
Google Android - Pocket CRM client (Available from Google Play) |
| Network: |
Pocket CRM is an online application that needs a network
from the mobile phone to the web services. All datatraffic is compressed and
designed to have minimum overhead to save bandwith.
Minimum bandwith GPRS ( 114 kbp/s )
Recommended bandwith 3G ( 384 -> 2 Mbp/s ) |
| Documents: |
Office documents needs supported viewer software installed on device |
| E-mail |
Pocket CRM use the same components as SuperOffice inbox in web client. |
SuperOffice Mobile
| SuperOffice: |
Version 9.1 or newer |
| Operation system: |
iOS: version 12.0 or newer
Google Android: version 8.0 or newer |
| Network: |
SuperOffice Mobile is an online application that needs a network from the mobile phone to the web services. All datatraffic is compressed and designed to have minimum overhead to save bandwith.
Minimum bandwith GPRS ( 114 kbp/s )
Recommended bandwith 3G ( 384 -> 2 Mbp/s ) |
| Connection: |
Direct Netserver connection only |
| Documents: |
Office documents needs supported viewer software installed on device |
| E-mail: |
SuperOffice Mobile uses the same components as SuperOffice inbox in Web. See Web server requirements |
Installation of Web Tools on Citrix/Terminal server
Mail Link
Mail Link stores its configuration in %appdata% folder under SuperOffice\MailLink. This folder is part of a roaming profile so the Mail Link configuration is not forgotten when user logs out of the server and logs in again.
Web Extensions
It is necessary to make sure Web Extensions is set to automatically start when user logs in.
To store Web Extensions configuration we use folder %localappdata%\SuperOffice\SuperOffice Web Extensions.
Please note the installation of the Web Tools does not require administrative privileges, but the prerequisites do. For more information refer to the Web Tools installation documentation.