Categorization questions / curiosities

Hi

I'm trying to setup the categorization feature of AI.

I've created a dynamic selection with a little more than 1000 cases  and pressed Analyze for this.

This is however creating severe problems for my system since I cannot login to CRM or Service, I cannot even stop the process of this.

My question is if this is to be expected? Is it using local resources or how does it actually do this analyze?

My guess was that many cases would better help training the function, but maybe I need to start much smaller for this?

Thanks in advance

Best regards

Ole

RE: Categorization questions / curiosities

I forgot to add the following to this.

 

If I close down Chrome completely then I can login again. 

But If I go to Admin then my AI features are disabled again.

Best regards

Ole

By: Ole Ejlersen 24 Mar 2021

RE: Categorization questions / curiosities

Hi Ole!

Thank you for your feedback :)
- This pointed us into a logging service - that currently not doing a great job - but actually eated up all resources for several minutes at a time (hence your trouble and hangs in the client).

We're already fixing the issue - and planning to release this fix tonight.
I've turned of the AI features for your tenant while we await this fix.

Again, thank you for this input - we appreciate it!

By: Frode Berntsen 24 Mar 2021

RE: Categorization questions / curiosities

Hi Frode

This is great news, thank you. 

I'll wait for the fix and try again.

Best regards

Ole

By: Ole Ejlersen 24 Mar 2021