This is great stuff and really cool. I tested the automatically categorization feature on my DEMO environment,
The complete numbers of request is about 160. The "score" and result was poor ( orange) See image:
Do we have any lower limit and recommendation regarding the latter? I would expect that the larger amout of data will be more accurate.
2: I see that it takes some time from the ticket is imported to Service to I see the suggested AI features on the ticket. ( Both translation, sentiment and categorization). I woul think that this is due to the fact tha all AI services are handled after the ticket is imported and based on amount etc this is the delay?