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Help resources in SuperOffice CRM

When you have a question or need assistance with your SuperOffice solution, you want an answer and you probably want it fast! Let’s take a look at the pool of Help resources you can easily access from within SuperOffice CRM.
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Did you know that under the Help tab in SuperOffice CRM, you can;

  • Find answers to any questions or queries you may have;
  • Navigate your way around SuperOffice, so you get the most out of your CRM solution;
  • Learn how to tailor SuperOffice CRM and optimize processes to meet your teams’ specific needs and preferences and help you work more effectively.

This section literally contains all the information you may need about SuperOffice CRM: from explanations of the main sections, modules, user plans, functions, actions, all the way to inspirational articles, tips and tricks, FAQs, videos, and customer support.

The new Support function

We’re super excited to tell you about our new Support function which you can find under the Help tab.

This new function has been designed to speed up the support process for our customers. It will help you to connect directly to a support agent who can solve your problem quickly and efficiently.

When you click on “Support”, you’ll come to a section that looks like this:

Pick the section which describes your question the best.  When you come in you will see a page that looks like the below.

Start by telling us what your issue is, and if our FAQ suggestions cannot immediately solve the issue, we will line you up with a support agent who can. Simply fill in a short query form to register your request and help will be on its way!

Navigate the Help tab like a pro

If you’re unfamiliar with our Help tab, here’s a quick walk through the key sub-sections:

  • Help Index
  • Support
  • Feedback
  • eLearning
  • Community
  • Resource Center
  • What’s new
  • About

Help Index

In this section we provide you with a complete overview of SuperOffice and its key tools and functions. Learn everything from how to get started with core tasks, such as contacts and diary to creating and managing new projects and campaigns, or registering and following up on your sales.

Feedback

Help us help you! Have some tips for us? Send us your ideas and wishes via a simple feedback form. We are always keen to hear and learn from you.

eLearning

Our eLearning will guide you through SuperOffice in quick and easy to follow tutorial videos. We will show you how to do everything from entering, editing and updating your information, to creating projects and campaigns with your colleagues, to pulling reports and analyses to measure your performance. Here you can also learn how to use SuperOffice to provide you with personalized sales forecasts – all working towards helping you reach your targets more effectively.

Community

Let our Community help you get started. Visit the Community – our dedicated customer portal – to find an array of useful information on not just the essentials, but also tips and tricks shared by our experts to keep you on top of your game. Here you will also find all the latest product news and learn all about the exciting new features that we have implemented.

Resource Center

In the Resource Center you can search our entire resource base to find answers to your questions – in multiple languages. Type in key words and our search tool will dig into all of our product tips and tricks, articles, training material, software downloads, latest release information, and much more to offer solutions to your queries.

What’s new and About

The two last sub-sections will give you additional information on the latest news about our products and prompt you what version you’re currently using.

Time to explore the Help tab

So what are you waiting for? Check out our Help section to bring learning and assistance to your fingertips in quick easy steps. Watch, listen, read and learn how SuperOffice can help you improve your marketing, sales and customer service activities.

Become a SuperOffice super-user today!

Do tell us what you think of our Help tab in the comments below. Did you find what you were looking for? What else do you think needs to be included?

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