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Learn the essentials of SuperOffice Service

Welcome to this get started guide for SuperOffice Service users. You will learn how to become better and faster at serving your customers.

How Service can help you

The top reasons for losing customers and continued business are bad customer service and communication. Without a good helpdesk system, it's difficult to track incoming customer inquiries like emails and phone conversations. Solving an inquiry gets unnecessarily prolonged. Inadequate tools make it difficult for your company to do a good job in keeping customers happy.

Have you heard these quotes before?

  • I keep explaining my problem again and again
  • This just takes too much time
  • I can’t get any help outside your office hours

See how easy you can handle customer inquiries with Service

SuperOffice Service demo video

Learn the essentials of SuperOffice Service

In this guide you will learn everything you need to know, to give great customer service. Learn how to:

  • Handle requests
  • Never lose another inquiry
  • Answer request faster
  • Find information quickly
  • Get help with answering requests

Handle requests

You can store every request with an assigned tracking number.  Keep all communication related to a request together.  This information can be shared with the sales and marketing staff which ensures that your entire organization has a total picture of your customers at all times.

Handle requests

Never lose another inquiry

With Service you have a central place to easily store customer inquiries. Inquiries that are stored in Service are called requests. If you should forget to answer a request, someone else in your company can pick it up.

Never lose another inquiry

Answer requests faster

Service automatically lets customers know that you’ve received their request. Increase service agent productivity with automated standard responses to frequently asked questions, or reply templates.  Reply templates can be fully personalized.

Answer request faster

Find information quickly

Customers often prefer self-service options. With the Customer Care Center, you allow your customers to manage their own cases and keep up-to-date on all issues. They can log in, review and check up on their requests, as well as access your database of Frequently Asked Questions.

Find information quickly

Get help with answering requests

Requests can be automatically or manually routed to the right person in the right department, without you ever losing track of it. Also when a request has been unanswered for a set amount of time, the request can be automatically reassigned.

If you follow this guide, you will experience a more effective way to service your customers. We are sure you will get happier customers who will likely to continue their business with your company.

We hope you are all excited. Log in to SuperOffice ;and start Service by clicking it on the navigator menu on the bottom left. Service will open in a new tab or browser.

Get help with answering requests

Analyze and improve problem areas

Screenshot on how to log in to Service