By adding the chat widget to your customer center, customers can ask for help and get the answer they are looking for instantly.
You need to set up your chat widget before you can add it to your Customer Center. Here you can learn how to get started with SuperOffice Chat.
Connecting your chat widget to your Customer Center
To connect the chat widget to your Customer Center you need to log into the Settings and maintenance section of SuperOffice CRM or you can open the Customer center config page in the Settings menu in SuperOffice Service.
Enable the chat widget in the Options tab.
- Once you are in the Customer Center page, open the Options tab.
- Scroll down the list of options and check the box Enable chat.
- Choose whether you want your chat widget to be available Always or only for Logged in customers.
- Then, choose the Chat channel you wish to use. By “Chat channel” we mean on which page of the Customer Center the chat widget should appear. Click Save to save your settings.