Emails are one of the major channels for incoming inquiries. Often companies have several email addresses for situations where people need to ask a question, send in information or report a problem. Learn how to make sure that SuperOffice Service captures all inquiries that come by email.
When you receive a large number of emails in multiple inboxes, you run the risk of losing overview and not being able to answer all inquiries.
How it works with emails in Service
Service in SuperOffice Online comes standard with a default mailbox with the address support@(yourdomain).suocrm.com. Emails sent to this mailbox, will automatically be converted into requests.
When service users reply to requests in the system, the replies will be sent as emails. Everyone with access to Service will be able to see the entire history of the request.
If you already have email addresses such as info@-, support@-, firstname.lastname@example.org, you will need to redirect emails to the mailboxes in Service. Set this up on your mail server.
Create one mailbox per email address you have for inquiries.
If you do not have email addresses for inquiries, you can offer your customers the standard Service email addresses to send in their inquiries.
A lot of companies use web forms for people to leave their details to receive a follow-up call or additional information. If you use web forms, make sure details are sent to your SuperOffice mailbox.
Find the default email address for support:
- Click on the Settings button in the upper right corner
- Choose E-mail in the drop-down menu
- The default support address is found under the first column Address
From this point, all incoming inquiries by email are answered in Service, not in Outlook.
Learn how to set up a new mailbox
Video on how to create mailboxes in Service
Does your version of SuperOffice CRM look different from this video? That's because this video shows SuperOffice CRM in version 8. But don't worry - all the steps shown in this video are exactly the same in SuperOffice CRM version 9.