Coming soon: Your brand new Help Center & Community! Get a sneak-peek here

Use Chat in SuperOffice CRM

In this article

    SuperOffice Chat lets your sales and support agents communicate with and help existing or potential customers through a chat widget on your website. The chat feature can be set up with multiple chat channels that cover different topics, such as product questions or technical and sales support.

    You can easily integrate FAQs, documents, attachments and templates with the chat, letting your agents save time by using pre-defined texts to speed up their answers. The chat is accessible through the Navigator in both SuperOffice CRM and SuperOffice Service.


    The Chat screen consists of a Dashboard tab and a Chats tab

    See how the Dashboard and Chats tab work:

    Different topics:

    Respond to a chat and link it to a contact

    Transfer a chat to another agent

    View chat statistics in SuperOffice Service

    Create a request in chat

    Be efficient with chat replies