To make sure that you offer quick and professional answers to your customers’ chat queries, SuperOffice Chat offers a number of options to speed up and improve your chat replies. In this how-to guide, you’ll learn how to send FAQs and files, use reply templates, as well as create and send quick replies in SuperOffice Chat.
Save time by using pre-defined texts when answering customer queries through chat. You can create and send a quick reply to a commonly asked question. In other situations, where quick replies aren’t sufficient, you can include FAQs, files or customized reply templates.
From the button for add predefined text, you can choose text from FAQ, Reply templates and Quick replies.