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Be efficient with chat replies

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    To make sure that you offer quick and professional answers to your customers’ chat queries, SuperOffice Chat offers a number of options to speed up and improve your chat replies. In this how-to guide, you’ll learn how to send FAQs and files, use reply templates, as well as create and send quick replies in SuperOffice Chat.

    Save time by using pre-defined texts when answering customer queries through chat. You can create and send a quick reply to a commonly asked question. In other situations, where quick replies aren’t sufficient, you can include FAQs, files or customized reply templates.

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    From the button for add predefined text, you can choose text from FAQ, Reply templates and Quick replies.