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View chat statistics in SuperOffice Service

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    You can view general statistics on all chat sessions or statistics on a particular chat. In this how-to guide, you’ll learn how to view chat statistics in SuperOffice Service.

    The chat statistics can be used to improve the overall communication and agents’ performance, as well as shorten the response time.

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    In the Chat Dashboard tab, you have a section showing the statistics of incoming chats.

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