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Best practices for SuperOffice CRM Online apps

In this article

    Everyone can need a little nudge in the right direction at times. Security is paramount; configuration is key!

    Test your own software not only with SuperOffice CRM Online but also with frequently used 3rd-party software.

    You must implement a polling service that periodically checks for the latest events and then process accordingly. We don't support trigger-based calls from your application when events happen in SuperOffice.

    • We recommend that each application either use REST or SOAP. Don't mix multiple APIs in the same application.
    • Check online tenant status: All applications should leverage the tenant status page to ensure their applications successfully access tenant resources.
    • Remember to set the visibility of new web panels. Set the appropriate user group and heading options.

    Keep your application and data secure

    • Ensure your application uses the latest version of SuperOffice SOAP end-points. Request a version update.
    • Authenticate with OpenID Connect. Validate the tokens you receive back from SuperOffice CRM Online.
    • Enable logging in your application. Keep logs for a minimum of 3 months.
      • Both you and SuperOffice are required to log network communications.
      • You may be required to provide your log files for security analysis at any time.
    • Deny network traffic over non-secured connections.
    • Establish secure coding practices appropriate to the programming language and development environment being used.

    User interaction and design

    Be consistent

    • Either use Microsoft Windows standard looks, or copy the SuperOffice CRM looks, but don’t mix the two.
    • Avoid having different modes on the same display.

    Be action-oriented

    • Use buttons to indicate actions.
    • In dialogs, place buttons along the bottom ordered like this: Task - OK - Cancel.
    • Deactivate buttons that have no effect.
      • Example: the Save button cannot be clicked until the user has changed something.
    • Provide explanatory tooltips for deactivated fields and buttons.
    • Prefer selecting from a drop-down list to typing in a text field.
      • Provide history or autocomplete if possible.

    Use progressive disclosure

    • Use a tooltip to show additional information on a list item.
    • Hide unnecessary details behind a MORE button.
    • Hide actions that are used infrequently behind a TASK menu button.
    • Avoid nesting tabs – multiple tab layers are confusing.

    Read about effective visual design.

    Stay informed and share information

    • Sign up for email notifications in the forums to learn about changes that might affect your application.
    • Provide feedback to the user if an operation takes time to complete.
      • Example: In SuperOffice CRM Online, a cogwheel indicates that a background task is running
    • Offer easy access to a knowledge base or to support pages from your application.
    • Provide SuperOffice with URLs to your application documentation. Links to the documentation will appear in the App Store.