Using crmscript to send emails ends up in spam.

Hi,

I'm trying to send emails via the crmscript and it works, however they come, most of the time to the spam inbox. 

I was wondering if its possible to send from another user in the system and not get it to spam. 
For example:
from: Vidar <vidar@something.se>
to: someone.

or do I have to sent up a mailbox that is the sender?

I've tried both of these and it still comes to spam. 

Its an online enviroment.

 

Any Idéas on why it does this or how I can fix this?

 

Best Regards,

Vidar Asp Johansson

RE: Using crmscript to send emails ends up in spam.

When sending email, you should use a sender with an email address domain that is allowed to send using the current email system. 

In Online, this means using Mailgun, if you have not set up a custom SMTP. 
Basically you will need to use an email address that has the same email domain as your installation: something@<yourcompany>.suocrm.com (or whatever your installation has).

If you want to send out with a different mailing domain (lets pretend sender@something.se), then you need to own the something.se domain, and you need to set up a SPF record in your DNS, telling the world that Mailgun is allowed to send email on behalf of something.se

If you do not do that, you risk email being caught as spam.

By: Stian Andre Olsen 8 May 2020

RE: Using crmscript to send emails ends up in spam.

Hi,

Not sure this is your issue but please make sure that you follow this guide if you use your own domain name.

 

By: Michel Krohn-Dale 8 May 2020

RE: Using crmscript to send emails ends up in spam.

Hi, thanks for the replies.

It works with using the suocrm.com. But testing with own domain the problem seems to have something to do with the DMARC verfication failing.

Ill check the guide to see if I can figure that out.

By: Vidar Asp Johansson 12 May 2020