Issue opening document dialog from URL in Service


I have a script which creates a message on ticket with URL to open document window in CRM, just like in the picture below (screenshots from a demo tenant):

Before a recent upgrade in Online, this URL worked perfectly:

It would open the document-dialog in CRM, with the correct contact in the background.

But after the update it doesn’t always open the document dialog, and if it does most of the times it goes to wrong the contact, or opens the dashboard in background:


I also tried with this URL:

and it works fine if I just paste it in the address bar, but if I have this URL in the message in request it starts opening the document dialog, but then closes it again (opens correct contact though..):