When working with IF-statements in Reply Templates, Service signatures or in the CEP I often miss the possibility to use the criteria Begins with or Contains.
Currently I have searched through the documentation but I only finds example in how to use
- Equals [[IF:condition="Blue"]]
- Not Equal [[IF:condition!="Blue"]]
But does there exist any undocumentated way to use criterias like Begins with [[IF:conditionBeginsWith"Blue"]] or Contains [[IF:conditionContains "Blue"]] ?
Or is it possible for me to use Criteria LIKE in a way like [[IF:condition="Blue%"]] or [[IF:condition="%Blue%"]]
I am trying to create category depedning signatures similar to this post:
But I want a better way so my IF-statement continues to work even the customer adds more service categories in the future.
If I could use something like [[IF:ticket.category.fullname="Blue%"]] or [IF:conditionBeginsWith"Blue"]] it would be solved. Then I would know the parent category when .category.fullname = "Blue/Lås - Blue/DuoCity lås"
So do R&D have some secret ways to do this? Or anyone else knows?