I got a request from a customer who wants to have empty recipients field when clicking "Reply" in the ticket screen:
Normally, SuperOffice fills in email addresses from contacts of the ticket when you click "Reply", "Reply all" or "Forward".
Customer wants to have recipients field empty if access level of ticket is internal. SuperOffce should not prefill the recipients field in this case. The user should still be able to send the message if he wants to. But then he should be forced to fill in recipients field manually.