Enhanced request statistics - time spent in each status per category

I spoke with a customer who are looking for enhanced request statistics. They would like to see how much time they spend in each status per category.

Have anyone else looked into similar statistics? I have't seen that the existing functionality can cover this requirement.

RE: Enhanced request statistics - time spent in each status per category

Hi,

I think you can find some inspiration on how to achieve it from this blog

By: Michel Krohn-Dale 12 May 2021

RE: Enhanced request statistics - time spent in each status per category

Perfect, thanks!

By: Patrik Larsson 12 May 2021