How to add new person from a copied Quick Edit Ticket screen? Not working now!

Hi,

When copying the default (Quick) edit ticket screen, it's not possible to add a new person to CRM.

I expect that you can add a new person by clicking on the Plus icon behind the select person element.

When clicking on this button you get a error message displayed.

I need the following result, just like the standard (Quick) Edit Ticket screen.

Someone any Idea to get this working?

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

Hi Brian,

Could it be as simple as you running your screen over blogic.fcgi instead of ticket.fcgi?

By: Michel Krohn-Dale 1 Nov 2019

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

Hi Michel,

I'm running the screen with Blogic and that doesn't work

https://............../scripts/blogic.fcgi?_sf=0&action=doScreenDefinition&id=38

 

By: Brian Mulder 1 Nov 2019

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

Hi,

Changing it to ticket.fcgi will make it work, sorry for being unclear in last post.

By: Michel Krohn-Dale 1 Nov 2019

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

Great! That works, something learned today :)

By: Brian Mulder 1 Nov 2019

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

That's why I love the forums ❤!!

By: Niels van Broekhoven 1 Nov 2019

RE: How to add new person from a copied Quick Edit Ticket screen? Not working now!

Hi,

There is a overview of URL parameters here.

By: Michel Krohn-Dale 1 Nov 2019