I want to have my own function to crate a new Ticket.
I have yet a HTML Editor than a textarea and I want to save the Message Body to the "html_body" Field and not to the "body", but I can't find the newTicket Script (Create Request ?)
And I can't edit the Create Request System Script.
Than how can I develop my own script to save a New Ticket based of the actualy function.
Thanks for reply.