Is it possible to see message content that stands in ej_message.body field?

Hello

If i click on message meniu bar and select to see ticket message in separate tab

I get result that is in ej_message.html_body field. It is by default, I guess. For example URL address looks like this:

<....>/CS/scripts/ticket.fcgi?_sf=5?action=viewSingleMessage&messageId=55&iframe=HtmlMessages2_iframe0&plain=0

Is there a way to change URL to get content from ej_message.body field?

 

I am thinking about workaround for a customer. Another alternative would be to create a selection. But URL in my case would be a little bit faster solution, I think.

 

RE: Is it possible to see message content that stands in ej_message.body field?

Hi Donatas,

If you just change last parameter in your URL : 

<....>/CS/scripts/ticket.fcgi?_sf=5?action=viewSingleMessage&messageId=55&iframe=HtmlMessages2_iframe0&plain=1
By: Michel Krohn-Dale 12 Feb 2020

RE: Is it possible to see message content that stands in ej_message.body field?

That simple :) Thank you!

By: Donatas Sasnauskas 12 Feb 2020