If i click on message meniu bar and select to see ticket message in separate tab
I get result that is in ej_message.html_body field. It is by default, I guess. For example URL address looks like this:
Is there a way to change URL to get content from ej_message.body field?
I am thinking about workaround for a customer. Another alternative would be to create a selection. But URL in my case would be a little bit faster solution, I think.