We have a customer that wants to make sure that a ticket has an owner and that there is at least one tag on the ticket, before being able to close the ticket.
Making a CRMScript to check these requirements on the "Changed status" trigger is easy enough. We could potentially make the trigger so that it simply sets the status back to the original status it was in, but I'm sure this will often go unnoticed by the user if they don't get some kind of warning saying "you need to set an owner/tag before closing the ticket".
It seems to me that the setValidationMessage() function doesn't do anything in Service, and I found an older post where this was confirmed. Does anyone know if there is a another way to do this or have any good ideas on how to solve this? And will the validation message function be available in Service one day?