In the previous version of the Customer Centre, suggestions on relevant FAQ posts would appear on the left side of the form for registrering a new ticket when you typed in words in the message field. We noticed that this is not happening in the new version and when checking the source file newTicket.html, the following code was found:
Uncommmented the actual code - no difference.
Changed the value for showFaq to 2 (as there are code further below looking for value 2 for this "variable") - no difference.
Have we missed something? Or is the functionality broken?