Customer portal show our status instead of postponed

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Hi

We have a number of different case status types, like Work in Progress, Waiting on Customer, Waiting on External partner etc. 

These are all of type "Postponed" so that they reopen the case after a period.

The problem is that when the customer log into the customer portal he sees the status as "Postponed" while this is not the thruth.

How can we change the naming of whats shown in the customer portal for these types that are not real "postponed"

Thank you in advance

/Ole

 

27 Dec 2022 | 03:25 PM

All Replies (2)

Hi Ole,

It is possible to change this by replacing parser variable %ticket.status% with %ticket.ticketStatus% in sourcefiles listTickets.html and listTicket.html.
Ex:

 

28 Dec 2022 | 06:40 AM

Hi Michel

This works very well, thank you very much

Happy New Year

Ole

28 Dec 2022 | 08:03 AM

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