User & Admin Learning Support & FAQs Product updates Forums

Setting the default request owner to (Active User)

lock
push_pin
done
Answered
2
2

Hi,

Is there a setting to change the detault owner of a ticket to (Active User), if the ticket is created using the interface (as opposed to coming in by email).  I have looked all round the system, and cannot find a setting to change the default owner of the ticket.

Many thanks,

Trevor

Trevor Sharp
6 Apr 2023 | 09:06 AM

All Replies (2)

This is set on user level, see the settings page of the user in service, tab preferences. (default owner field)

 

You can also see and change it in the CRM Admin, preferences -> Request section -> Default owner

David Hollegien
6 Apr 2023 | 10:17 AM

Hi David,

That's brilliant, I even looked in the user settings and missed it, so thank you for pointing this out.

Trevor

Trevor Sharp
6 Apr 2023 | 11:39 AM

Add reply