Hi there, I've added a sidepanel that displays a webpanel with a URL that uses a template variable for the active contacts email address.  In selections, projects, activities, sales and elsewhere in SuO, the webpanel in the sidepanel will reload whenever I select an entity in SuO. In Requests, the side panel does not reload the webpanel when I click different tickets. Is this the inteded behaviour of webpanels in the sidepanel in Requests or am I doing something wrong?  I'd expect, that the webpanel iun the side panel behaves the same way in Requests as it does in the rest of SuO? Best regards, Klaus

We are happy to announce 'Request Management' is planned released to CRM Online soon This will conclude the pilot program for 'Request Management' and the pilot program will end on 31st of May 2023 - We urge you to give your feedback during this last period of the pilot.  Your feedback helps us identify issues, fix them and make the software even better. We are happy and grateful for your participation in the program  For those who have been partisipating in the pilot program As a Request Management Pilot customer you will continue as normal, no changes will appliy. If you need help with the feature after the end of the pilot progam, reach out to our support team here .  Existing customers running Service - and want to enable Request Management can head over to whats new: the-new-superoffice-service Feedback We urge you to give your feedback during this last period of the pilot. Your feedback helps us identify issues, fix them and make the software even better. How do I provide my feedback to SuperOffice? We have several ways for you to give us feedback during the pilot testing: Pilot Forum  – this is the main communication channel to use. It is where we will inform everyone involved in relevant issues and is a place for you to post questions or provide feedback. You may receive answers from other customers, partners as well as our R&D resources. Pilot Forum:  https://community.superoffice.com/en/customer/forum/rooms/pilot-program/ Feedback form  – there is a Feedback form which is available to everyone all the time  here . It can be an easy option to send us a message about anything you have tested. We want to know if you are particularly happy with something as well as hear about any issues you may encounter. Send us an email  – we have a dedicated mail address:  pilot@superoffice.com  you can use to send in your questions or comments. This may be helpful when you want to discuss issues particularly relevant to your installation and you don’t want to post on a forum. If you need help with the feature after the end of the pilot progam, reach out to our support team  here .

Is it possible to register a wish to Pin tabs. Some tabs will be used every day, and although possible to drag and rearange. It wold be nice to be able too keep some tabs pinned. It seems only the far left tab is the only tab that is permanent. Would be nice if standard Tabs could be pinned.

In the old service, when you created a relation-type extrafield, you could show these relations on the target relation directly. In Service (on either company, person or ticket) this was shown as an extra tab, with a headline you defined in the configuration of the field (see pic 1/2). If you want to see simluar lists in sales-part of SuperOffice, you could create an url, which utilized the template variables from this part. Something like "/ CS/scripts/ticket.fcgi?action=listTableEntries&table=ticket&field.0=ticket.x_company_id&value.0=<cuid> ". How is this accomplished in the new Service? How can I show related extra-fields? I can't use the old service method anymore (doesn't work when I test). And I'm not sure which template variables I should use, if I wanted to use the sales-part way of doing it.   Pic 1 Pic 2

Hi  We are experiencing a bug when we combine data from the business card and requests in a Selection.   Incl. business data: Criteria: Result Without country BR. Torben

Hi    User experienced a name add-on after til SuO CRM update this friday. A part from a private calendar was added to the user name. How can this be revoked, when look under the user name under settings everythinh is normal.   BR. Torben

What is it? SuperOffice Notifications remade: New Notifications for appointment-invitation and new notifications for request & messages Read more in  What is 'New Notifications'? Who can join the pilot program? We are interested in hearing from customers who use: * CRM Online version 10.2.5 * This is not for customers using SuperOffice Service (old) - as they will continue to use notification for Service        (iow. limited to User Plan: Sales Premium, Sales Essential        OR is pilot on Request Management) How to join the pilot program? You can sign up here This pilot program will be handled centrally by the R&D Services team. Effect of enabling the pilot feature: The old invitation dialog is gone for all users, and they will all get the new pop-up notification dialog instead. The options are possible to turn on/off by using a checkbox i n the notification settings panel. They are on (checked) by default. You will soon find more information related to this in the Pilot Forum.

What Is 'New Notifications'? SuperOffice Notifications remade: New Notifications for appointment-invitation and new notifications for request & messages The new notification panel in SuperOffice is a convenient way to view and manage your invitations and requests related to activities (follow-ups). It helps you stay on top of your tasks and appointments, and communicate with your colleagues and customers. You can access it by clicking on the notification bell icon in the top bar, and use it to accept or decline invitations, and delete notifications. In the first version we will only focus on displaying notifications related to activities (follow-ups) and requests. In the top bar, there  is a list of the user's invitations, with status and icons. Below is more detailed information about the invitations the user has selected in the top section. This includes a full description of the invitations, the date, and other complementary details. When the notification bell has been selected , the notification panel will open . User may click the Cogwheel to open the notification settings panel. In the notification settings panel, the user will have the option of selecting which notifications they would like to see in the notifications panel in the browser   Effect of enabling the pilot feature: The old invitation dialog is gone for all users, and they will all get the new pop-up notification dialog instead. The options are possible to turn on/off by using a checkbox i n the notification settings panel. They are on (checked) by default. You will find more information related to this in the Pilot Forum.