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Connect chat to your Customer Centre

Updated on 20 Oct 2021

By adding the chat widget to your Customer Centre, you can help your customers to ask for help and get the answer they are looking for instantly. Learn how to connect a chat channel to your Customer Centre in this how-to guide.

Please note that you need to set up your chat widget before you add it to your Customer Centre. Learn how to get started with SuperOffice Chat.

How to connect the chat widget to your Customer Centre

To connect the chat widget to your Customer Centre you need to log into the Settings and maintenance section of SuperOffice CRM or open the Customer Centre config page in the Settings menu in SuperOffice Service.

Connect a chat widget to your customer center by enabling the chat in the Operations tabEnable the chat widget in the Options tab

  1. Once you are in the Customer Centre page, open the Options tab.
  2. Scroll down the list of options and check the box Enable chat.
  3. Choose whether you want your chat widget to be available Always or only for Logged in customers.
  4. Then, choose the Chat channel you wish to use. By “Chat channel” we mean on which page of the Customer Centre the chat widget should appear. Click Save to save your settings.

 

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