Get started with Chat

Updated on 7 Jun 2022

Live Chat is a popular way for your customers and prospects to get in touch with you when they visit your website. This how-to guide will show you how to configure the chat widget and then add it to your website.

SuperOffice Chat allows you organisation to help and send information to your customers instantly.

SuperOffice Chat can be used on any page of your website. How and where you wish to use SuperOffice Chat determines how many chat channels you should have, how the chat widget looks, and on what pages of your website you should add the chat widget.

These are the steps to how to configure the chat widget and then add it to your website.

Step 1: Configuring the chat widget

This step shows you how to create a new chat channel or edit an existing chat channel, how to define the way the chat channel looks and how to use pre and post chat forms in connection with live chat.

Watch this video to learn how to set up and configure your chat widget (video length - 4:37):

  • Create a chat channel

Step 2: Add Chat to your website

Now that you have configured the chat widget, this step will show you how to add it to your website. Watch this video to learn how to add the chat widget to your website (video length - 2:04):

  • Add JavaScript for your website

The chat widget is now available and live. Visitors to your website will now be able to start chatting with you.

Note that if you enable this feature, your organisation must be ready to handle all incoming chat conversations straight away.

Need help configuring and adding the Chat widget?

We and our partners offer a range of services, including helping you define your chat channels, configuration of services, training and Go-live assistance.

If you want to learn more about these services, please contact us or your SuperOffice partner who will be happy to assist.



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